Cryvane

Support

Need help with Cryvane? Start with these answers, or write to umerakmalpak@icloud.com.

Frequently asked questions

How can I contact support?

Email umerakmalpak@icloud.com. Please mention your device, iOS version and what you were doing. We answer as soon as we can.

Why is a price a minute or so behind?

Prices refresh when you open the app or pull to refresh, and can be about a minute behind. They come from a public market-data feed that is cached to stay within free-tier limits, and they are for information only: they can differ slightly from any exchange.

A screen shows a data error. What should I do?

Tap Try again or pull down to refresh. The data service can rate-limit for a moment, and the last saved data stays visible meanwhile. If it keeps happening, write to us.

What can I do in the Tools tab?

Eight tools: Market heatmap (top 50 coins, 24H or 7D), Compare coins (up to three on one chart), DCA simulator (what regular purchases would have been worth, using past prices), What if (a coin's price at another coin's market cap), Converter, Profit and loss, Average cost and a Yield (APY) illustration. They are arithmetic and illustrations on public market data and the numbers you enter, not forecasts.

What is the Market mood gauge?

Cryvane's own indicator, calculated from the 24-hour moves of the top 100 coins. It is not an official index and not a forecast.

What happens when I am offline?

The app keeps the last data it loaded and shows it with an "offline" banner and the time it was saved. Screens you have already opened remain available. Fresh data loads automatically when you are back online.

Which currencies can I use?

USD, EUR, GBP, TRY, JPY, KRW, AED and SAR. Change the currency in Settings; every price, chart and the converter follow it.

Which languages are supported?

English, Korean, Japanese and Arabic, with a full right-to-left layout for Arabic. The app follows your device language, and you can change it in Settings.

How does the watchlist work?

Tap the star on a coin's page, or long-press a coin in the Market list, to add it. In the Watchlist tab you can reorder coins, swipe to remove them, add more and see a summary. The list is saved only on your device.

How do I clear or delete my data?

Open Settings › Data & Privacy › Data on this device. There you can see what is stored and clear cached data, reset your watchlist or erase all app data. Everything happens on your device; there is no account or server copy.

Where does the news come from? Why does it open another site?

Cryvane shows news from the public feeds of six crypto publishers: the headline, the publisher and the time, plus the publisher's image and short story cards for the top stories. Images load from the publishers' servers. Tapping an item opens the full article on the publisher's own site, because the content belongs to them.

Can I buy, sell or store crypto in the app?

No. Cryvane is an information app. It does not trade, hold funds or connect to exchanges or wallets.

Is this financial advice?

No. Nothing in the app is financial, investment or tax advice. Crypto assets are volatile and you can lose money. Do your own research.

What information does the app send or keep?

There is no account, no ads and no tracking, and your watchlist and settings stay on your device. To load prices, the app sends the coins you open or search for, plus your currency, to the developer's data relay on a cloud hosting platform. The relay and its host see your IP address and may keep short-lived technical logs (IP address, time, requested path) for operation and abuse protection; they are not linked to your identity and not used for tracking or advertising. Read the privacy policy, which is also available inside the app.

A coin is missing or a number looks wrong.

The app lists the top 100 coins by market cap, and search finds many more. If something looks wrong, tell us which coin and screen, and a screenshot if you can. Data errors usually originate upstream and correct themselves.

Language. This website is in English. The Cryvane app itself is available in English, Korean (한국어), Japanese (日本語) and Arabic (العربية), including a full right-to-left layout for Arabic. For help in another language, write to us and we will do our best.